At Access Garage Doors, we pride ourselves on customer service and delivering a great experience for our customers, both through our products, installation and service of garage doors. If you are looking for reviews of garage door companies in Vancouver, we are pleased to offer just a few of our many testimonials from very happy customers for our garage door services.
What they say
I am so happy to say that my door has never ran so good. For over 10 years I heard my door make god awful sounds. Lenn was able to isolate the noises that he refereed to as his "Pet Peeves". It seems that this noise that I lived with was fixable all this time. The noise that bothered me was from a alignment issue that could of been fixed years ago. Totally Happy.
Access Garage Doors was a pleasure to deal with - we had issues with our 2 garage doors and Lenn the service technician came out to help us and explained what he was doing and why, which we appreciated. All fixed and at a reasonable price. Our doors are back to working perfectly again. Would highly recommend Access Garage Doors. Debbie
I just want to thank you for the prompt and awesome service your tech did for me today at my home on 68th Avenue in Surrey. All my dealings over the phone were friendly and the fact that you were able to send someone out to fix the garage door today is greatly appreciated. I hope you don’t mind if I share your companies name with my co-managers as I am a Group Home manager and we are always looking for companies who we have had good experiences with to add to our list of Trades people to call. As you can imagine things break down quite often, so I am sure it’s only a matter of time before we need a garage door fixed or replaced. Thanks again for the great service. Joanne
I just had a service call from Lenn to fix two garage doors that were no longer closing properly. He was friendly and clearly very knowledgeable. He identified the problem with the sensor mountings, showed me what the issue was, and quickly remounted all the sensors as well as doing a general service on both door systems to get them back to top condition. I really appreciate the speedy and careful service that was provided and I would be happy to recommend Access to anyone needing garage door service. Thank you Lenn!
I had a garage door installed recently by Access Garage Doors Ltd. Jamie and his team were knowledgeable, professional and efficient. The installation was quick and the door works beautifully. There is a nice tight seal and a very quiet operation. I was having some problems with the remote clicker and when I let them know, Lenn was over the same day, replaced the remote, and made sure everything was working properly. I would highly recommend Access Garage Doors Ltd for anyone considering a replacement or new garage door. Stephanie Ladner
Stephanie from Ladner is Happy!, Sales and Service
Hello, After the service I received from your company to my garage door I felt compelled to write a quick note letting you know how satisfied I was with everything. When I originally called in my request for service I had advised your phone staff that the door was not closing properly with the power switch and that it was very noisy (compared to my neighbors). Your technician, Lenn Dolling, was very knowledgeable on the operations of my particular set up and immediately knew why my door was not closing with the power switch. After fixing that issue he proceeded to point out some of the weak issues causing the excessive noise that it was making. After replacing some rollers and adjusting the door spring and aligning the door to the garage opening I was an extremely pleased customer. Not only was Lenn knowledgeable on the operations of my equipment but he was a pleasure to have work on our garage door. You can send Lenn over anytime I need further help. Thank you, One Happy Home Owner Michael
Michael in Vancouver Garage Door Repair,
Hello, I wanted to send in a little feedback from my experience with you this morning. Our garage door came off the railings as we were taking the kids to school (it buckled a bit and popped off). We've done business with Access before so I called over. From my initial conversation with Jamie, who was very professional and courteous, news!) to the work that Len did- it was a first-rate experience. Len was great! Really appreciated his knowledge and advice and our garage door has everything fixed and working fine in no-time. Very happy with the work. So just wanted to say thanks all-around!
Thank Your Technician Lenn for getting my Garage door fixed. Excellent work and the price as promised. Regards Ed Braithwaite
A very big thank you for the excellent service provided by your company Jamie when I recently needed to replace a pair of ancient garage doors at my residence. In every respect the choices were clearly explained, the work carried out promptly and efficiently and at a very reasonable cost. It was a pleasure to deal with you. Best wishes, Michael Garrett Architect
Prompt and Efficient,
RECENT TESTIMONIAL: Attention Jamie ; For years I have contacted the head office after an employee has come to my house to do some work- just to let them know how satisfied or otherwise I was. I refer to 17 July when a big guy named Marshall showed up. For a defensive end I must say he was most amicable and he did a terrific job.
RECENT TESTIMONIAL: I am very impressed with your high level of service and integrity. We had new operators installed two years ago. Excellent job. Recently a door closing issue arose. Ron fixed the minor issue in under 1/2 hour. He could have made the problem into a big job but, as usual, your company is beyond reproach integrity. I will continue to refer you to many of my new neighbors.
RECENT TESTIMONIAL: I want to acknowledge and thank you for the way you and your technician handled the situation with my broken garage door this morning. The door was purchased and installed in January 2013. It is now March, 2015 and one would think you'd say, "Well sorry ma'am, your warranty has expired so you must pay". Well your technician, Ron showed up this morning to take a look at the situation and could see that the original installation had some serious flaws - mistakes made by a technician that caused early malfunction in the lifetime of this door. Thanks again. You have earned a loyal and grateful customer! You are a 10 out of 10.
RECENT TESTIMONIAL: Our garage door was installed today and we are very pleased with the door, the work and of course, Dave. He was very personable, tidy, and did an excellent job. We would gladly recommend Dave and your company. We are expecting a call from your office to settle the bill. Thanks a lot Jamie.
We are so impressed with our new garage door and also for the fact that your email stated that you would be here at 9:00 this morning to install it and you were. We are so grateful to Darren for coming so soon after our phone call, and getting the garage door up so we could get the car out of the garage, and for securing the damaged door to the frame so no one could get inside. We will not hesitate in giving out the name of Access Garage Doors to anyone who is in need of your services. Thank you all so much, it was such a pleasure doing business with you.
Ruth and Dave Collier,
Through an Internet search, I located a company to service my residential garage door. Immediately upon arrival the service technician tried to convince me that I required several major components replaced. I did not feel comfortable with his approach or attitude and sent him away. I then contacted several other firms, who either turned out to be part of the same group whom I had earlier turned away, or other companies who required a significant call out fee. I then contacted Access Garage Doors – what a breath of fresh air!! They are a family owned business and their telephone customer service was very professional and reassuring. They were able to dispatch their son, Darren, within the hour and do not charge a call out fee.
Brian A. Simons, P. ENG.,
Just wanted to thank you again for the excellent service/repair work Norman did on our garage door. My father returned this week and he is happy to see his garage door fixed.
Just a note to say thank you for our new garage door motor. We love how quiet it is and love the convenience of the keypad outside. Thank you for being a great local, trustworthy family business that we can rely on, to help us as quickly as possible. We recommend you to our friends. Thank you to all of you.
Susan and Bob Grewal,
We would like to thank you for your excellent and speedy service in installing our new garage doors. We were really pleased to get our doors installed so quickly. Darren and Chris did a superb and professional job.
Roger and Angela Emsley,
Upon arrival Darren undertook a thorough investigation of my garage door and made a simple adjustment to the motor setting which immediately corrected the problem – absolutely no requirements to replace any components. He then performed a full garage door service. The service was friendly and very professional – he was extremely knowledgeable and provided me with advice on how to properly maintain the door. Access Garage Door restored my faith in humanity – they are a very professional family business with integrity, qualities that are difficult to find. I highly recommend this company.