Your garage door is a big part of your home, and with frequent daily use, you want to make sure it is running smoothly and safely. Over time, maintenance is required on your garage door and garage door parts to ensure optimal performance, and you likely have questions about your residential garage door system.
Below are some common and frequently asked questions about garage doors and garage door systems. These FAQ’s cover about garage door openers, garage door springs, and garage doors themselves. If you have any doubts about anything when it comes to your garage door, please call us. We’ll be happy to help you out and provide the information or service necessary to ensure your garage door is running safely and smoothly.

Replacing springs requires a trained technician. DO NOT ATTEMPT THIS REPAIR ON YOUR OWN.

My spring is not broken but it seems to have lost tension. Can this be fixed?

Yes, we can add a few turns to the spring and rebalance your door to make it operate properly.

How can I maintain my Garage Door?

Once a year use a good quality lubricant like ReleaseAll on all of your hinges & tighten your hardware if required.

Can Steel Garage doors be painted?

Most definitely, each manufacturer has their own specifications which can be found on their websites. Most recommend the use of a high quality alkalyd latex exterior paint.

I have a wood Garage Door and the panels have rotted through, can they be replaced?

New panel replacements are not available; sometimes it is possible to have custom panels made.

The hinges, hardware etc. on my Garage Door are broken do you have parts?

Yes we carry all the standard hardware for Garage doors.

My door track is twisted can this be repaired?

This depends on the amount of damage. The best thing to do is take a picture of the damage and email to: info@accessgaragedoors.ca . We will then let you know if we can repair the track on your Garage Door or if you will need to replace it.

I have run into my Garage Door with my car. Can you replace the sections?

This depends on the age and the manufacturer of your Garage Door. The best thing to do is take a picture of the damage and email to: info@accessgaragedoors.ca . We will let you know if we can repair your door or if you will need to replace it.

My Garage Door is grinding what could the problem be?

Your horizontal track may be misaligned or you may have worn out rollers or broken or damaged hardware.

My cables have come off and my Garage Door is hanging sideways can you fix this?

Yes, we will re-reattach or replace your cables as required and rebalance your Garage Door.

My Garage Door is out of balance (too light or too heavy)?

Occasionally we find the wrong size springs have been installed on a door. The remedy is to replace the springs.

How long does it take to replace a set of springs?

Anywhere from 45 minutes to 1.5 hours.

I have two springs on my Garage Door and only one spring is broken. Do I need to replace them both?

Yes, the springs are under very high tension. If you only replace the broken spring there will be an imbalance in the torque of the springs. For safety reasons it is policy in the industry to replace both springs at the same time.

Do you have all sizes of springs?

Yes, we carry a wide selection of springs at all times.

How long on average do springs last?

Most springs are rated at 10,000 cycles. What this means is that how long the springs last depends on the amount usage of your Garage Door gets. On average springs last approximately 8 – 12 years.

My Garage Door only opens a few inches, what is wrong?

The most likely cause is the large spring(s) directly above the middle of the Garage Door are broken. If you look up at the spring(s) you will see a gap in the spring.

I can hear the motor running but the trolley is not moving, what can this be?

The gears are stripped in your opener. You need a new gear kit.

The trolley is moving but it is not lifting the door, why?

Your emergency release has been disconnected. To reconnect your emergency release pull the red handle forward towards the door to reset the catch then either lift the door to reconnect it or press the wall switch.

My Garage Door Opener makes a humming sound and the door does not open, what is this?

You have a burned out motor start capacitor.

All of a sudden my remotes, my keyless entry pad & the wall switch don’t work, what could this be?

Your logic board needs to be replaced.

What is the difference between a belt drive and a chain drive Opener?

A belt drive operator is much quieter (silent) as opposed to a chain drive operator.

My Garage Door does not close all the way or sometimes it hits too hard.

Your travel limit needs to be adjusted.

My door won’t close and the lights on the opener blink off and on.

The infrared safety sensors are out of alignment, obstructed or faulty. The sensors are located about a foot up from the bottom of the track on either side of the door. Both lights should be solid. Check to make sure that they have not been knocked out of alignment or that the there is nothing in the way that would obstruct the beam. If the sensors do not operate properly you can the press and hold the wall switch until the door closes completely. If you are unable to remedy the situation please call a professional for help.

My remotes don’t work.

It is possible that the batteries need to be replaced. Also, check to see that the security lock feature on the wall switch has not been turned on. If the LED light on the wall switch is blinking the remotes will not work. To turn this feature off press and hold the LOCK button for 3 seconds and the LED light should return to solid.

My keyless Entry does not work.

Either your battery needs to be replaced or the sensors on the key pad have worn out and the keyless entry needs to be replaced. Sometimes you can extend the life of your keypad by choosing a code with four new numbers and reprogramming your keypad.

Do you sell remotes for older machines?

Yes. Liftmaster has a Universal Remote which works with the older frequencies and is compatible with most older machines.

My Garage Door Operator is an older model . Am I able to get a Keyless Entry that will work with my operator?

Yes. Liftmaster has a Universal Keypad which works with the older frequencies and is compatible with most older machines.

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