I can hear the motor running but the trolley is not moving, what can this be?
The gears are stripped in your opener. You need a new gear kit.
My Garage Door only opens a few inches, what is wrong?
The most likely cause is the large spring(s) directly above the middle of the Garage Door are broken. If you look up at the spring(s) you will see a gap in the spring.
How long on average do springs last?
Most springs are rated at 10,000 cycles. What this means is that how long the springs last depends on the amount usage of your Garage Door gets. On average springs last approximately 8 – 12 [...]
Do you have all sizes of springs?
Yes, we carry a wide selection of springs at all times.
I have two springs on my Garage Door and only one spring is broken. Do I need to replace them both?
Yes, the springs are under very high tension. If you only replace the broken spring there will be an imbalance in the torque of the springs. For safety reasons it is policy in the industry to [...]
How long does it take to replace a set of springs?
Anywhere from 45 minutes to 1.5 hours.
My Garage Door is out of balance (too light or too heavy)?
Occasionally we find the wrong size springs have been installed on a door. The remedy is to replace the springs.
My cables have come off and my Garage Door is hanging sideways can you fix this?
Yes, we will re-reattach or replace your cables as required and rebalance your Garage Door.
My Garage Door is grinding what could the problem be?
Your horizontal track may be misaligned or you may have worn out rollers or broken or damaged hardware.
I have run into my Garage Door with my car. Can you replace the sections?
This depends on the age and the manufacturer of your Garage Door. The best thing to do is take a picture of the damage and email to: info@accessgaragedoors.ca . We will let you know if we can [...]