excellent view of a broken spring with the door in the open position. This is a serious issue as the door is in a dangerous position. This is one of the only times you won’t NOT want to pull the emergency handle. DO NOT PULL the emergency handle when a door is in open position with a broken spring. Pulling the handle will cause the door to come crashing down so please do not pull the emergency handle to close the door.   The method of closing a door with a broken spring in this position is to use the motor to close the door.  Just push the wall button and let the motor close the door naturally.  This is the best method.  If you are unsure on how to close your door, please call us and we can assist you.  Call 604-940-8918